Frequently Questions & Answers
If you have many questions but don't know what to ask, try reading the following content.
I guess you wan to ask
1.How are the products and prices on your website?
We provide all audio products sold in China, including international brands and second-hand products, along with their prices. We are a price comparison site.
2.Are you a seller?
We are not sellers. We are service providers, your procurement service partner, helping you understand products, prices, and purchasing and shipping issues. We are not responsible for product sales or the consequences of sales, but if you encounter after-sales issues, we will try our best to help you solve them.
3.Why should we choose a service provider with no after-sales service?
Most products sold from China to overseas cannot provide return or exchange services, especially heavy items. No matter if you buy them on Amazon or Aliexpress, for example, a 35-kg amplifier worth $3,000 sold to the US: if the customer wants to return or exchange it, the shipping and customs fees back to China would exceed $3,000. For this reason, selling such large items on Amazon or Aliexpress with a guaranteed after-sales service is not feasible if the seller doesn’t have 30-60% profit. This also explains why prices on Amazon or Aliexpress are 30-60% higher than in China. Between cheap and expensive, what would you choose?
4.What about shipping damage and loss?
We will insure international shipping according to international standards, but most international carriers have their own damage and loss compensation rules. We will inform you of these compensation standards and the risk probabilities beforehand, so the buyer can decide whether to accept them. If not, we will continue to offer shipping solutions until you are satisfied.
5.Besides helping us save money and providing good international logistics services, what else can you do?
We are a professional audio manufacturer. We can give you a lot of advice to help you avoid detours. Additionally, we have professional testing equipment and staff to offer unboxing tests for each of your products, send test photos and videos, and you have 7 days to request a return or refund, or exchange for other products until you are satisfied, minimizing shopping risks.
6.Do you also provide testing services for second-hand products?
Yes, we can test them and send test photos and videos until you are satisfied.
7.Do you also provide bargaining services?
Yes, tell me your ideal price, and we can help you bargain!
8.Where does your profit come from??
We charge a service fee based on the product price: 15% for under $500, 12% for $501-$1,000, 10% for $1,001-$2,000, 8% for $2,001-$3,000, and 6% for over $3,001 (excluding international transfer fees).
